Returns Policy

Effective Date 29 November 2024

Thank you for shopping with Lawdit’s Stay Legal. We strive to provide high-quality clothing and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.

This policy does not affect your statutory rights under UK consumer laws, including the Consumer Contracts Regulations 2013, which provide additional protections for online purchases.

Returns

We accept returns for items that meet the following conditions:

1. Eligibility:
   • Items must be returned within 14 days from the date of delivery.
   • Items must be unused, unworn, and in the same condition as received.
   • Items must have all original tags and packaging intact.
2. Non-Returnable Items:
   • Items marked as “Final Sale” or “Non-Returnable.”
   • Underwear, swimwear, or any other items for hygiene reasons (unless faulty).
   • Customised or personalised items.

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How to Return

1. Request a Return:
   • Contact us at Insert Contact Information, e.g., returns@staylegal.co.uk with your order number and reason for the return.
2. Prepare Your Return:
   • Ensure the item(s) are securely packaged to prevent damage during transit.
   • Include your proof of purchase or packing slip in the return package.
3. Ship Your Return:
   • Send the package to:
     Stay Legal
     4 Brunswick Place, Southampton SO15 2AN
     or Use the return label provided in your package or request a return label from our customer service team.

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Refunds

• Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5 business days to the original payment method. Please note that it may take additional time for your bank or credit card provider to process the refund.
• Original shipping charges are non-refundable unless the return is due to a fault on our part (e.g., defective or incorrect items).

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Exchanges

• If you need to exchange an item, please return the original item and place a new order. This ensures that you receive the replacement item as quickly as possible.

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Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us at info@staylegal.co.uk within 14 days of receiving your order. We will arrange a replacement, exchange, or refund and cover the cost of return shipping.

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International Returns

Customers returning items from outside the UK are responsible for return shipping costs and any customs duties or taxes incurred. Please mark your package as “Returned Goods” to avoid additional charges.

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What is the law on returns and postage

In the UK, returns and postage are governed by the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Here’s an overview of the key rules:

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Consumer Rights on Returns

1. Online Purchases (Distance Selling):
   • Right to Cancel: Consumers have the right to cancel their order within 14 days of receiving the goods. This is often referred to as the “cooling-off period.”
   • Returns: Consumers must return the goods within 14 days of notifying the retailer of the cancellation.
   • Refund: Retailers must provide a refund within 14 days of receiving the returned goods or proof that they’ve been sent back.
2. In-Store Purchases:
   • There is no automatic legal right to a refund or exchange unless the goods are faulty, not as described, or not fit for purpose. Retailers may offer returns or exchanges as part of their policy, but this is at their discretion.
3. Exceptions to Returns:
   • Custom-made or personalised items.
   • Perishable goods (e.g., food, flowers).
   • Hygiene-sensitive items (e.g., underwear, swimwear) if unsealed.
   • Digital content once downloaded or accessed.

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Faulty Goods

• Under the Consumer Rights Act 2015, goods must be:
  • Of satisfactory quality.
  • Fit for purpose.
  • As described.

If goods are faulty, the consumer has the right to:

• A full refund within 30 days of purchase.
• A repair or replacement after 30 days.
• A partial refund or replacement if repair or replacement is not possible.

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Postage Costs

1. Cost of Returning Items:
   • If the return is due to the consumer changing their mind, the retailer is not legally required to cover return postage unless stated in their policy.
   • If the goods are faulty, misdescribed, or not fit for purpose, the retailer must cover the return postage costs.
2. Refunding Initial Delivery Costs:
   • When a consumer cancels their order during the cooling-off period, the retailer must refund the initial delivery costs (standard delivery only, not express delivery).
3. Responsibility for Lost Returns:
   • Consumers are responsible for ensuring returned goods reach the retailer safely. It is advised to use tracked or insured postage for returns.

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Additional Legal Considerations

1. Clear Return Policies:
   • Retailers must provide clear information about their return policies before the purchase is made, including who bears the cost of returning items.
2. Digital Goods:
   • The right to cancel does not apply to digital downloads or streaming if the consumer has begun downloading the content and was informed of this limitation before the purchase.
3. Brexit Impact:
   • EU consumer rights no longer directly apply in the UK, but similar protections remain under UK law.

info@staylegal.co.uk