Skip to content 
Uber One — The £4.99 You Never Agreed To
How ride-hailing giants profit from subscription confusion Let me start with something that happened to me recently. I glanced at my bank statement and spotted a charge: ‘UBER *ONE MEMBER — £4.99. ‘No explanation. No prior reminder. No clarity. Just money gone. I’m a solicitor advocate, and I should know better. I’ve spent over two […]
Questioning Auto-Renewal Clauses in UK Online Contracts
Why Auto-Renewals Need a Fresh Look Right Now Auto-renewal sounds handy, until a customer realises money has left their account for something they did not know was renewing. That is when complaints start, chargebacks follow, and regulators pay attention. If your business runs on subscriptions or rolling contracts, the way you handle renewals can either […]
Age Verification and Restricted Products: Legal Obligations for Age-Gated Content and Goods
Understanding when age verification is legally required and how to implement it effectively. Introduction Certain goods, services, and content are subject to age restrictions under UK law. Selling age-restricted products to minors, or failing to implement adequate age verification measures, can result in criminal prosecution, regulatory enforcement, and substantial fines. For online businesses, the challenge […]
Consumer Rights and Online Sales: Handling Refunds, Returns, and Complaints Lawfully
It is crucial to comprehend the statutory rights that your customers possess and to establish a returns and complaints process that is compliant. Introduction Consumer rights are not negotiable. When a customer buys goods, services, or digital content from your website, they acquire a set of statutory rights that cannot be excluded or diminished by […]
Email Marketing and PECR: Lawful Marketing, Consent, and Avoiding ICO Enforcement
This article explains how to develop an email marketing programme that yields results while adhering to the law. Introduction Email marketing remains one of the most effective tools for businesses. It offers direct access to potential and existing customers at a relatively low cost, with measurable results and a high return on investment. However, the […]
Intellectual Property on Websites: Protecting and Respecting Copyright, Trademarks, and Images
This article explains how to protect your own intellectual property online and prevent infringement of others’ rights. Introduction Every website is a collection of intellectual property. Intellectual property law protects, to varying degrees, the text, images, design, code, branding, and multimedia content that comprise a website. Yet many businesses pay insufficient attention to IP, or […]
Website Accessibility: The Equality Act 2010 and WCAG Standards
This article explains why accessibility is a legal obligation, not just a good practice, and what your website must do to comply. Introduction Website accessibility is a legal obligation that many businesses overlook entirely. While most organisations are aware of the need for physical accessibility on their premises, the equivalent requirement for their digital presence […]
Cross Border Compliance: Key Issues to Watch in 2025
In 2025, the legal environment for UK internet businesses will change significantly. With the Digital Markets, Competition and Consumers Act 2024 (DMCCA) going into effect in April 2025, e-commerce businesses are dealing with significant changes to consumer protection laws and increased regulatory scrutiny. Through the DMCCA, significant aspects of UK consumer law have been improved. […]
Gone down a Utility Rabbit Hole?
The difficulties that many households encounter during the cost-of-living crisis have been brought to light by the recent controversy surrounding British Gas’ handling of customer billing issues. Customers have voiced their displeasure with the gas and electricity provider’s payment enforcement strategy, accusing them of using aggressive tactics and being insensitive to vulnerable people, according to […]
Virgin Media O2’s Price Hike: A Perspective on Transparency and Fairness in Contracts
Introduction Virgin Media O2 has recently announced significant price increases on mobile and broadband contracts, sparking frustration and questions of fairness among consumers. At Stay Legal we are examining the legalities surrounding these price hikes, examining whether they align with contractual transparency obligations and consumers’ rights. Virgin Media O2 has announced upcoming price increases for […]