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Ongoing Compliance and Auditing: Why Website Compliance Is Not a One-Off
This article explains how to establish a sustainable compliance programme that ensures your website remains legally compliant as both the law and your business undergo changes. Introduction The series’ main point is that website compliance is ongoing. Your business evolves, the legal landscape shifts, your website undergoes updates, and the technologies you utilise undergo development. […]
Essential Cookie Policies for UK Websites
Websites use cookies to remember your preferences and enhance your browsing experience. While they provide many benefits, it’s important for sites to inform visitors about their cookie usage. This is where cookie policies come into play, outlining how cookies are used and stored on your website. Having a clear cookie policy is more than just […]
Understanding GDPR Compliance for UK Businesses
The General Data Protection Regulation (GDPR) is a vital law that affects any business handling personal data within the UK and the European Union. It sets strict guidelines on how personal information should be collected, stored, and used to protect individual privacy. Understanding GDPR is crucial for businesses to operate legally and maintain customer trust. […]
Gone down a rabbit hole with an energy provider? call centre after call centre, no call backs. Terrible service. What should we do?
30 0ctober 2024 Open letter to OVO Energy Ltd1 Rivergate, Temple QuayBristol, BS1 6ED By email hello@ovoenergy.com Dear Customer Service 22216160 (Electric) / 24165104 (Gas) (Account Numbers) Michael Coyle My name is Andy Dufresne, you may remember me as the guy from the Shawshank Redemption movie and how I battled and fought for books […]
Loyalty Cards
Superscam or a legitimate tool? Big UK retailers have recently been accused of engaging in misleading pricing practices in their loyalty card schemes. Consumer advocacy group Which? found that stores like Tesco, Sainsbury’s, and Boots are using “dubious discounts” in their loyalty programmes. This is temporarily increasing product prices and then providing loyalty card holders […]
Answer the telephone. PLEASE???!??!!?
Does a business in the UK have a legal obligation to answer the phone when conducting business? In the UK, there is no specific legal duty for a business to answer their telephone as part of their regular course of business. Even though there might not be a legal requirement, businesses should be aware of […]
Understanding Patent Law for E-commerce Products
Understanding patent law is critical for anyone involved in e-commerce. Patents protect our inventions and innovations, allowing us to maintain a competitive edge. In the e-commerce world, where new products and technologies are constantly being developed, knowing how to secure and manage patents can make a significant difference. By protecting our ideas, we can prevent […]
CMA releases updated website guidelines New Government? A fresh message?
CMA sets out dos and don’ts for trader recommendation sites Who or what is the CMA? The main authority in the UK for regulating competition is the Competition and Markets Authority. In the UK, it is a non-ministerial government department tasked with promoting corporate competition and stopping and lessening anti-competitive behaviour. The CMA is consulting […]
Answer the B**dy Phone!!!
It has now become the norm. Huge PLCs with a turnover in the millions simply do not answer the telephone, and instead we hear the very obvious, “We are currently experiencing a high number of calls right now, Please be patient; your call is important to us.” Really, then answer the b**dy phone. And please […]
The great British caravan/home rip-off or naive consumers?
The BBC reported that people are being duped into purchasing houses in vacation parks where they have no legal right to reside. The BBC reported that despite being misled into believing they could live on the sites full-time, they were conned out of their life savings. An undercover reporter surreptitiously recorded a salesperson making up […]