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Uber One — The £4.99 You Never Agreed To
How ride-hailing giants profit from subscription confusion Let me start with something that happened to me recently. I glanced at my bank statement and spotted a charge: ‘UBER *ONE MEMBER — £4.99. ‘No explanation. No prior reminder. No clarity. Just money gone. I’m a solicitor advocate, and I should know better. I’ve spent over two […]
Age Verification and Restricted Products: Legal Obligations for Age-Gated Content and Goods
Understanding when age verification is legally required and how to implement it effectively. Introduction Certain goods, services, and content are subject to age restrictions under UK law. Selling age-restricted products to minors, or failing to implement adequate age verification measures, can result in criminal prosecution, regulatory enforcement, and substantial fines. For online businesses, the challenge […]
Consumer Rights and Online Sales: Handling Refunds, Returns, and Complaints Lawfully
It is crucial to comprehend the statutory rights that your customers possess and to establish a returns and complaints process that is compliant. Introduction Consumer rights are not negotiable. When a customer buys goods, services, or digital content from your website, they acquire a set of statutory rights that cannot be excluded or diminished by […]
Dealing with Fake Goods on Your Online Shop
Fake goods are a significant problem for online shops. They not only hurt your business but also deceive your customers. Selling counterfeit items can damage your brand’s reputation and lead to legal issues. It’s crucial to spot these fake products quickly and take action to prevent their impact. Identifying fake goods is the first step […]
How to Deal with Counterfeit Products Online
Counterfeit products are a serious issue for online businesses. These fake products can damage our brand’s reputation and result in lost revenue. As e-commerce entrepreneurs, it’s crucial to understand how to identify and deal with counterfeit items to protect both our customers and our business. Knowing how to spot counterfeit products is the first step […]
Scam UK: Secondary Ticketing: The consumer is let down once more. The craze for Oasis tickets highlights how secondary ticketing is essentially a scam.
What is the law in the UK when it comes to secondary ticketing? In what ways does the continent differ? UK Law on Secondary Ticketing In the UK, the laws surrounding secondary ticketing are designed to protect consumers and ensure transparency in the resale of event tickets. The main legal framework includes: Key Differences on […]
Effective Counterfeit Prevention Strategies for E-commerce Businesses
As a law firm based in Southampton specialising in intellectual property and e-commerce law, we witness firsthand the growing challenge of counterfeit products in online retail. The rapid expansion of e-commerce has made it increasingly difficult to monitor and control the prevalence of counterfeit goods – imitation products that often infringe upon intellectual property rights […]